Director of ISA

Summary

Imagine what you could build here. At The Ascension Group, a well-run system has a way of becoming a partner’s best year very quickly. Bring skill and discipline to your craft and there’s no telling what you could accomplish. Our ISA department is the engine of the business: trained cold-callers and speed-to-lead specialists delivering certified seller appointments for real estate teams across the country. It has produced over 100 certified appointments. Now the mandate is to make it the best in the industry.

Take a proven, producing ISA engine and build it into the best ISA department in the world. That sentence is the entire job description.

Description

You will own the vision and strategy of the ISA department: the certification standard, the capacity model, the training academy, and the scaling architecture for 10x partner growth. A capable operations manager and team-lead structure sits underneath you. Your job is to steer the ship, raise the bar, and build the department people in this industry talk about.

• The ISA department vision, quarterly strategy, and scorecard, with a seat at the weekly leadership table
• The scale architecture: pods of 8 to 12 callers per team lead, cloned as partner volume grows
• The certification standard, raised to industry-best and enforced through daily QA
• Appointment economics, owned jointly with Finance: cost per certified appointment as a managed number
• A leadership bench: your operations manager and team leads grow into department leaders
• A department culture of targets, self-investment, and direct communication

Minimum Qualifications

• You have built and scaled outbound calling organizations of 20 to 100+ seats
• You have designed QA frameworks, comp plans, and KPI systems from scratch
• You develop leaders. Your former team leads run floors of their own today

Preferred Qualifications

• Real estate ISA experience
• Behavioral sales methodology fluency (NEPQ or comparable)
• Offshore team-building across LATAM, Egypt, or the Philippines

Pay & Benefits

$120,000 to $180,000 plus performance incentives tied to certified-appointment volume and quality, benchmarked against the 2026 US market for Directors of Inside Sales ($126,000 to $206,000 mid-band). Exceptional hybrid or international leaders considered at $5,000 to $8,000 per month.

More

• The Ascension Group is hiring across the company. All open roles, with full detail, are listed at ascensiongroup.io/careers
• This role is remote and open to candidates based in the United States, Canada, the United Kingdom, the Philippines, India, Mexico, Colombia, Argentina, and South Africa
• The Ascension Group is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
• Every complete application receives a response within five business days